Frequently Asked Questions

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• Telecom $100 account credit

  This is the perfect combination.

  - Your 027 Number

  - Use a mobile network that works, click here to check our amazing coverage.

  - A $100 Black + White Account credit.
  
  

  Note if you have a CDMA phone (Telecom’s old mobile network) you will need a new mobile but note the great discounts on handsets available to Black + White Members. This offer can not be used in conjunction with any other offer, is only available if transferring an active Telecom 027 number whether on XT or CDMA to Black + White and Black + White standard terms and conditions apply. Should you leave Black + White within 6 months of service activation or fail to activate your service within 30 days you will be charged $100 inc GST activated no later than 30 Sept 2010 or earlier time as determined at Black + White’s sole discretion.

   

• Will my current mobile work on Black + White?

  If you currently have a mobile phone working on the Vodafone NZ, Telecom XT or 2Degrees networks chances are it will work on Black + White.

  If you have a mobile from Telecom XT please be aware that when you go outside of "3G Broadband" areas, which are mainly outside the main metro areas in NZ, your handset will only connect to the 2G network as your handset runs on slightly different frequencies than our network. This will only effect mobile data/internet usage though. You will still be able to make call and send texts as normal.

  If you currently have a Telecom CDMA or TelstraClear mobile phone you will need to buy a new phone. As a Black + White member you get exclusive access to buy mobiles from us anytime at near wholesale prices. All our mobile phones come with a full manufacturer's warranty.

  If you have a Blackberry  chances are it will work on Black + White but you will need to select one of our BlackBerry BIS Options to access email.

  For the techos: GSM Dual band or better phone using the 900Mhz frequency; for 3G services you need a 3G UMTS or better phone using the 2100Mhz frequency.

• What is Black + White's coverage like?

  With Black + White you will have mobile access to around 97% of where New Zealanders live, work and play, and this is improving all the time.
  
  Click here for coverage maps of your area. Please note that coverage maps are indicative and environmental factors and network conditions may result in coverage variance.

  When roaming overseas you have access, subject to roaming being enabled, to networks in over 210 destinations. Roaming is not 'activated' as default. Please call member services on 0800 892150 or 990 to activate this feature.