Frequently Asked Questions

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• Plan Details

  - Included minutes are national anytime minutes (to NZ landlines or NZ mobiles) per month.
  - Included texts are to any NZ mobile while in NZ per month unless otherwise stated.
  - You can call Member services on 990 free from your Black + White mobile phone to find out how many minutes or texts you have left.
  - Voice calls are charged per second after the first minute.
  - You can change your plan up or down free of charge every month.
  - You can leave Black + White free of charge at any time by providing 30 days written notice.
  - In processing your order we will conduct a credit check.
  - You can join us online or call us on 0800 021021 and pay by credit card, Visa debit card or by direct debit.
  - Your first months charges and included usage will be pro-rated from the date of activation.

  When you run out of included minutes or texts and when making calls or sending texts to international numbers, 0900 numbers, premium text short codes, operator assisted and directory related services and special numbers such as *555 you will be charged in accordance with our rate card.

  
  If your included minute allocation expires during a call, you will be charged for the remainder of your call at the rate that applied at the start of your call. For example, if you have two minutes remaining at the start of a call and that call lasts for 30 minutes, you will be charged for 28 minutes. Included minutes and texts are allocated per billing month. They cannot be carried over from one billing month to another billing month. Included minutes and texts expire on termination.

  Roaming is not 'activated' as default. Please call member services on 0800 892150 or 990 to activate this feature.